Generative AI tools like ChatGPT have taken the business world by storm. Business leaders see artificial intelligence and machine learning as the future of work — and enterprises everywhere are looking for ways to get in on the action. On the human resources side of things, HR teams are leveraging GenAI for a variety of tasks. A recent Gartner survey found that 38% of HR leaders had implemented GenAI or are planning to, with the top three use cases being chatbots, administrative tasks, and job descriptions.
For HR professionals, GenAI can represent a major cost savings. It also means more time is left to focus on the crucial human-to-human interactions that are essential to talent acquisition and development.
So how can you leverage generative AI in HR? We’ve broken it down into three key focus areas, leading to a total of eight recommendations for how you can implement AI to improve each of these areas.
Today’s HR leaders are rapidly discovering that generative AI is invaluable for talent acquisition. Let’s delve into some of the ways HR departments are putting these tools to work during the recruitment phase.
One of the key use cases for generative AI in HR is as a tool for drafting job postings. With GenAI, this once-tedious task becomes simple: Provide the AI with skill profiles, examples of previous job postings, and any other relevant details, then ask it to draft new job postings for the positions that are open. When implemented correctly, you’ll only need to proofread the drafts for accuracy prior to posting them, saving you the time of doing the actual writing yourself.
On that note, GenAI is useful for all kinds of content creation — not just job descriptions. HR professionals can use it for document generation or even as a tool to brainstorm and draft company policies.
Today’s job market is a competitive place. When companies create job postings, they often receive hundreds or even thousands of applications. For HR teams, simply going through all of these applications and resumes can prove overwhelming.
With generative AI, however, the task becomes much more straightforward. GenAI streamlines resume screening by using natural language processing and machine learning to analyze resumes and applications, identify relevant skills, assess experience, and rank candidates based on how well they fit your job descriptions. In other words, it can automatically do the shortlisting for you — and in just a matter of moments, too.
Artificial intelligence can also help with HR tasks like communicating with candidates. With it, you can automatically create the following:
Not only does this help ease the workload for busy HR professionals, but it also provides a much better experience for applicants who might otherwise wait indefinitely to hear back about their applications or the possibility of securing an interview.
From start to finish, the employee experience features many opportunities for learning and development. Generative AI can help here, too, starting with automating the onboarding process and then identifying skill gaps or assisting employees with upskilling and reskilling.
The final stage of the recruitment process is the onboarding stage — and AI capabilities can make this process smooth for new employees. Whereas the role of generative AI in HR at the recruitment stage focuses more on content creation, when it comes to onboarding, the main use of AI switches to automation.
For example, with RapidBee, you can set up automated workflows and use the forms and document management system to do the following:
Automating onboarding not only makes life easier for HR departments but also provides new employees with a streamlined, organized process that creates a great first impression.
Ensuring that employees have access to adequate training, plus opportunities to develop their skills, is all part of providing a fantastic employee experience — and it’s another area where generative AI can help. For example, some companies are using GenAI to conduct real-time skill evaluations so employees can identify their skill gaps. From there, the AI can provide personalized recommendations for trainings or programs designed to help close those gaps.
On the RapidBee platform, you’ll have access to a built-in learning management system that allows you to streamline training and track employee progress. With this system, you can do the following:
Automation on this level improves talent management by providing employees with the training they need to be effective, as well as the skill development opportunities that are crucial for employee satisfaction and, ultimately, retention.
GenAI also has the potential to provide employees with self-service problem-solving tools. With RapidBee, you can create an AI-driven employee helpdesk that gives individuals easy access to the answers they need while lightening the load of your HR team.
When you provide the RapidBee chatbot with comprehensive data sources concerning company policies, benefits packages and enrollment, and other key details, it leverages generative AI to provide fast, accurate answers via chat. Employees can get the information they need, and HR team members are freed from handling repetitive inquiries.
And what happens when employees have questions that the chatbot can’t answer? Easy! RapidBee also provides smart automation that escalates inquiries requiring a human touch. The platform will automatically generate a support ticket and route it to relevant HR team members for resolution.
Generative AI in HR is useful beyond recruitment, onboarding, and employee development. You can also use it to improve a variety of internal HR practices, from gathering feedback to conducting people analytics and enabling data-driven decision-making.
Generative AI can help you improve employee engagement — particularly through its ability to analyze employee feedback to gain actionable insights.
For example, on RapidBee, you can create employee engagement surveys or send out requests for feedback on an automated schedule, which helps reduce repetitive tasks and save time. Then, as feedback comes in, HR leaders can leverage RapidBee’s AI for data analysis. This will give you clear insights into common themes, concerns, and overall employee sentiment.
RapidBee’s AI-powered tools can take things a step further, too, by generating recommendations to address challenges. This makes it easier for HR teams to launch new initiatives designed to improve employee engagement, sentiment, and retention.
RapidBee can also transform HR processes by automating large portions of your performance management processes. Here’s how it works:
On top of managing goals, the platform’s AI tools automate performance reviews so that you can send them out using customized templates, on your preferred schedule. RapidBee’s AI then goes a step further by identifying insights and providing recommendations so you can take steps to improve performance where needed.
There are so many use cases for generative AI in HR. It can help you throughout the recruitment process by creating job descriptions, generating communications, and shortlisting candidates. Once hired, GenAI has the capability to streamline the onboarding process, help employees develop their skills, and provide ongoing support throughout their careers. Internally, HR departments can leverage AI to perform a variety of repetitive tasks and to analyze data in order to improve employee engagement and retention.
If you’re looking for a platform that features AI tools designed to help you in these areas, RapidBee is the right choice. To learn more about how we can help you leverage generative AI in HR, request a trial so you can test out our features for free.