Happy and engaged employees are not only more fun to work with, they also do better work. Unfortunately, in 2024, employee engagement levels reached an 11-year low. The study by Gallup found that workers are feeling increasingly disconnected from their employer, reporting reduced job satisfaction and less of a connection to the company’s purpose.
In this era where employee engagement is floundering, HR leaders and managers badly need new ways to reenergize their teams. While a thoughtful performance management process and strong leadership go a long way, the employee experience also matters tremendously.
Creating a positive employee experience is no longer just about offering great perks; it’s about streamlining workflows and boosting employee engagement in meaningful ways. Fortunately, you don’t have to do this alone. With artificial intelligence (AI) solutions, businesses can automate routine tasks, improve internal communications, and enhance job satisfaction, all while optimizing decision-making and reducing burnout.
In this guide, we’ll break down how AI for the employee experience can improve the workplace culture. Then we’ll share actionable tips for unlocking a smarter, more productive workplace with AI-powered tools.
Employee expectations are always changing. Businesses that stick to the bare minimum risk losing top talent to the competition, which means that you need to proactively maximize the employee experience before your staff starts looking for greener pastures.
Employee satisfaction can be a complex puzzle to solve, but AI technology is here to save the day. More businesses are using AI for the employee experience to:
It might sound odd to use automation and AI as part of the employee journey, but these AI-driven time-saving tools aren’t meant to replace the human side of management — they’re meant to supplement it. Using AI for the employee experience still requires a thorough understanding of your culture and employee expectations. Yet AI can help you create a richer employee experience overall, and with fewer growing pains.
From automating finicky manual tasks to providing real-time insights into employee engagement, there’s a lot to love about AI for the employee experience. Follow these tips to make the most of your investment in AI-driven solutions for the employee experience.
Nobody wants generic answers to their questions. Every employee is an individual with different experiences, expectations, and tasks. The more personalized you can make your employee support, the more satisfied your workers will be. This kind of personalization not only boosts employee satisfaction but also fosters a more engaging and responsive work environment.
Fortunately, managers and HR don’t need to manually review every employee’s file to offer customized support. RapidBee's intelligent chatbots provide immediate, accurate answers to employee inquiries, reducing the burden on HR teams and ensuring employees receive timely assistance.
RapidBee also automatically identifies complex issues that require human intervention, then creates support tickets and routes them to the appropriate team members for swift resolution. In addition, the platform uses time-based automation to start, progress, and close those tickets automatically, ensuring no employee question is overlooked.
Mundane tasks take the creativity and fun out of work. While there’s no way around all manual tasks, AI for the employee experience is a great tool for taking some of those less-than-fun to-do’s off your team members’ plates. Not only does automation reduce repetitive tasks for your team, but it also reduces the potential for error.
Consider which processes are ripe for automation. For example, forms and document management is a finicky and time-consuming area of work. Use RapidBee to convert static PDFs and Word documents into interactive, auto-filled forms, reducing manual data entry and minimizing errors. RapidBee also makes it a cinch to configure workflows to create, assign, and distribute signature requests. And don’t worry, the AI tool automates action triggers after form submission, ensuring the ball never gets dropped.
Integrations are also a great time-saver that improve the employee experience. Instead of asking employees to flip between different solutions, use a handful of integrations to ensure your systems speak to each other. For example, RapidBee integrates with solutions like Sharepoint, OneDrive, and Google Drive to bring all your data, documents, and collaboration tools into a single view.
Employee engagement and 360 surveys are a great way to gather actionable feedback from your team. Use RapidBee to build customized surveys and gain targeted insights into how you can improve the unique employee experience at your business.
Our AI-powered platform helps you view trends and take advantage of high-level insights. You can also do deep dives into qualitative employee feedback, which is especially helpful for improving company culture. For example, if several surveys mention issues with a particular software or tool, that gives you something actionable to change that could have a real impact on employee satisfaction.
But what do you do if employees don’t feel comfortable sharing their thoughts? Or if they don’t have suggestions for how to improve the employee experience? In these cases, lean on your performance and engagement data.
Gathering employee feedback is essential for improving the employee journey. AI-driven sentiment analysis can assess surveys, as well as social media posts and internal messaging, to detect trends in employee morale. As long as you act quickly enough, this data will help you design more effective interventions that boost employee retention.
Communication is a crucial soft skill that has big implications for productivity and success. In fact, 86% of workers say a lack of communication causes most workplace errors.
You can’t improve communication overnight, but a combination of skills training, new processes, and better tools will lead the way to eye-opening changes. For example, a learning management system integrated with RapidBee makes it a cinch to streamline training and ensure all team members know how to communicate effectively.
Our AI system analyzes employee performance data to highlight gaps, suggesting personalized learning experiences based on your team’s unique needs. You can even customize learning journeys based on each employee’s experience level, so managers receive different guidance than their direct reports.
Hiring and retaining high-quality employees is a constant challenge. Fortunately, managers and HR teams have an ace up their sleeves, thanks to AI for the employee experience. AI-powered support offers the best of both worlds, automating routine tasks while creating a more responsive workplace that employees love.
From onboarding new hires with AI-driven chatbots to using natural language processing for employee feedback analysis, you can optimize every step of the employee journey with the right tools. AI-powered tools help reduce repetitive tasks, improve decision-making, and foster employee engagement, ultimately driving greater employee satisfaction and retention.
Learn how to be there for your employees, no matter what. Download RapidBee’s free e-book on AI-driven employee support.